Their refund policy only goes back 30 days!? This account has been verified by NFHS Network customer service / representatives through our verification process. Would it be under another email address? No return call or response to that email. The Service, including all content included on the website and/or user interfaces, or delivered to members as part of the Service, including, but not limited to, video events you can watch instantly, text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, are the property of the NFHS Network or its licensors, and are protected by United States and international copyright, trade secret or other intellectual property laws and treaties. As applicable, please also note the separate privacy policies for our vendors providing third-party products and services through the Service. As stated in our prior communication with you on 11/7/22, we sincerely apologize for the production issues you were experiencing streaming your games. Neither the Service content nor software may be reproduced for any purpose whatsoever. I called my bank about this and they said it was not only on this month, but it has been a recurring payment since June. The complaint has been investigated and resolved to the customers satisfaction. Well guide you through the process. The quality of game streams has been poor for the most part but when the game actually is shown, I can deal with it.Recently, November 11th and 4th, *** in *** has been in the playoffs for football. So for an hour after initialing trying to get on I would finally give up and was unable to see any of the game. Save time and build community engagement with a complete solution forscheduling, sports marketing, digital ticketing, and streaming. While an email notification of each monthly renewal charge is not sent by us, your financial institution of the card you authorized for the original payment should provide a standard monthly statement detailing any and all transactions including recurring subscriptions. NFHS Network appears to have received numerous complaints from customers about their service. Learn More Meet the PlayOn! If you need assistance with your account, you may reach Customer Service at any time via email to Customer Service. They should be ashamed of themselves and CHANGE THEIR BILLING POLICY TO INCLUDE SINGLE GAME PAYMENT OPTIONS and not forcing people into a subscription they know full well will almost always end *** in this exact scenario. Nowhere in that email does it refer to an ongoing subscription. Whether you have questions about using our platform, a live event, or your subscription, we are here to help! THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. My phone number is *** if It would be easier to take care of this by phone. In response to requests from content providers, or due to technical limitations, or for any reason in our sole and absolute discretion, and without prior notice to you, some or all of our content may not be watched or may cease to be available for watching through the Service. As a founding member of NFHS, the IHSAA offers NFHS Network as a broadcast partner for member schools and at select member school events. Make sure you click Allow or Grant Permission if your browser asks for your location. We do not warrant that any of the software used and or licensed in connection with the Service will be compatible with other third-party software nor do we warrant that operation of the Service and the associated software will not damage or disrupt other software or hardware. This online portal provides the platform for live State Tournament events, archived State Tournament events, and regular-season and pre-State Tournament events produced and streamed by member high schools that have joined the NFHS Network School Broadcast Program. Please refer to the Disclaimers of Warranties and Limitations of Liability set forth in these Terms. You may not circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in the Service. Individuals under the age of 18 must also obtain the permission of a parent or guardian who must review and accept these Terms personally and on behalf of such individuals to become a member of the Service. Further, you hereby waive any claim or claims against the NFHS Network, its affiliates, licensors, and successors-in-interest regarding use of such Materials. The arbitrator(s) may not allow, direct, or authorize any other discovery. I still have that email from NFHS and it's the only email I ever received from NFHS until today when I had to reset the password for my account. We may terminate your account if we determine that you are using your account to access the Service from multiple devices concurrently or if we believe that you have shared your account credentials with other persons in violation of these Terms. Absolutely no customer service available. Since you were unable to view your event, the NFHS Network has issued you a refund for your pass purchase from 05/19. Plans and Pricing NFHS Network offers the following plans: NOTE: *Depending on where you live, you may be charged taxes in addition to your subscription price. Any description of how the Service works should not be considered a representation or obligation with respect to how the Service will always work. You agree that you shall be responsible for and shall defend, indemnify, and hold harmless NFHS Network, its affiliates and their respective employees, affiliates, suppliers, agents and contractors and shall reimburse the foregoing for any damages, losses or expenses (including, without limitation, reasonable attorneys' fees and costs) incurred by any of the foregoing in connection with any claims, suits, judgments, and causes of action arising out of (a) any violation of applicable laws or regulations by you (or any parties who use your account, with or without your permission, to access the Service); (b) your use of the Service, including, without limitation, any data, information or user content that you post or upload to the website; (c) violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the Service (including any events), your use of any goods or services; (d) your breach of any provision of these Terms; and (e) any liabilities, claims, injuries, death, loss and/or damages of any kind arising from or related to any events. Third-party Subscriptions. Plans and Pricing How do I subscribe to the NFHS Network? We also do not monitor customer accounts for viewing activity; we rely on the customer to manage their subscription status on their own or by contacting our customer support team for any account management assistance. SAFETY NOTICE: ComplaintsBoard has analyzed NFHS Network and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%. The award may be appealed pursuant to the AAA's Optional Appellate Arbitration Rules (Appellate Rules) and as a result, the award is not final until after the time for filing the notice of appeal pursuant to the Appellate Rules has expired. My son was critically injured in 2021 (gunshot through his face/mouth) and I did not notice the monthly fee on my bank statement. I sent this email to them today:I created an account to watch my schools state tournament in March and cancelled the account afterwards. *** advised that they offer a 30-day grace *** and executed a refund for $10.99. The few games I did watch were poor quality and included a lot of buffering and missed game time. If an appeal is filed, then following the appeal process, the decision rendered by the appeal tribunal may be entered in any court having jurisdiction thereof. We contacted them earlier this year to dispute the charges we were getting monthly. You agree not to interfere with Networks, violate any of the procedures, policies or regulations applicable to Networks, use Networks in a way that harms or impairs anyone else's use of Networks, use Networks to gain unauthorized access to any service, data, account or other networks, use Networks to falsify any protocol or email header information (e.g., spoofing), use Networks to send spam (i.e., unsolicited bulk email or commercial messages) or items of a destructive or deceptive nature, or remove, modify, or tamper with any regulatory or legal notice or link that is incorporated into Networks. The NFHS Network reserves the right in its discretion and at any time (i) to deny any account creation request, (ii) to terminate your account and subscription to the Service, (iii) to remove any content from the Service, and/or (iv) to modify, interrupt, limit, suspend or discontinue, temporarily or permanently, the Service or any subscription or access to the Service. ATLANTA PlayOn! The only response we have received from them is a case number (#XXXXXX). If we provide social media features with certain content, you may take such actions as are enabled by such features. Speech, Debate & Theatre Directors & Judges, https://www.nfhsnetwork.com/customer-support, NFHS to Conduct 104th Summer Meeting in Seattle, Accomplishments of 2023 Hall of Fame Class Extend Far Beyond Field, Court and Stage, David Price to Become Next WVSSAC Executive Director. 2 weeks in a row the game was not shown due to "issues with remote camera". Please tell me this is not an autorenew subscription? On February 5, 2022, I subscribed to NFHS Network to watch the *** Cheer Competition in ***.
NFHS Network Terms of Use Newman Catholic High School vs. Mason City High School, Riceville High School vs. GMG Community School District, Mid-Prairie High School vs. Durant High School, North Linn High School vs. East Buchanan High School, North Scott High School vs. Clinton High School, Roland-Story High School vs. Prairie City-Monroe High School, Interstate 35 Truro High School vs. Panorama High School, Prairie High School vs. Clinton High School, South Central Calhoun High School vs. Roland-Story High School, Turkey Valley JrSr High School vs. Riceville High School, Roland-Story High School vs. Lenox High School, Denison High School vs. Creston High School, Baxter High School vs. Ankeny Christian Academy, Newman Catholic High School vs. Garner-Hayfield/Ventura High School, Interstate 35 Truro High School vs. Pleasantville High School, Waterloo West High School vs. North Scott High School, Western Dubuque High School at Epworth vs. Prairie High School, East High School vs. North Scott High School, Prairie High School vs. 2023 NFHS Network LLC Version: main-523, Alabama High School Athletic Association (AHSAA), Alabama Independent School Association (AISA), Alaska School Activities Association (ASAA), Arizona Interscholastic Association (AIA), California Interscholastic Federation (CIF), Colorado High School Activities Association (CHSAA), Connecticut Interscholastic Athletic Conference (CIAC), Delaware Interscholastic Athlectic Association (DIAA), District of Columbia State Athletic Association (DCSAA), Florida High School Athletic Association (FHSAA), Idaho High School Activities Association (IHSAA), Indiana High School Athletic Association (IHSAA), Iowa High School Athletic Association (IHSAA), Kansas State High School Athletic Association (KSHSAA), Kentucky High School Athletic Association (KHSAA), Louisiana High School Athletic Association (LHSAA), Maryland Public Secondary Schools Athletic Association (MPSSAA), Massachusetts Interscholastic Athletic Association (MIAA), Michigan High School Athletic Association (MHSAA), Minnesota State High School League (MSHSL), Mississippi High School Activities Association (MHSAA), Missouri State High School Activities Association (MSHSAA), Nebraska School Activities Association (NSAA), Nevada Interscholsatic Activities Association (NIAA), New Hampshire Interscholastic Athletic Association (NHIAA), New Jersey State Interscholastic Athletic Association (NJSIAA), New York State Public High School Athletic Association (NYSPHSAA), North Carolina High School Athletic Association (NCHSAA), North Dakota High School Activities Association (NDHSAA), Ohio High School Athletic Association (OHSAA), Oklahoma Secondary School Activities Association (OSSAA), Oregon School Activities Association (OSAA), Pennsylvania Interscholastic Athletic Association (PIAA), Rhode Island Interscholastic League (RIIL), South Carolina High School League (SCHSL), South Carolina Independent School Association (SCISA), South Dakota High School Activities Association (SDHSAA), Tennessee Seconday School Athletic Association (TSSAA), Texas Association of Private and Parochial Schools (TAPPS), Utah High School Activities Association (UHSAA), Virginia Independent Schools Athletic Association (VISAA), Washington Interscholastic Activities Association (WIAA), West Virginia Secondary School Activities Commission (SSAC), Wisconsin Interscholastic Athletic Association (WIAA), Wyoming High School Activities Association (WHSAA), New York Public Schools Athletic League (PSAL). Sports Family of Brands All NFHS Network events are available to watch online at www.NFHSnetwork.com and through the NFHS Network Mobile Apps for iOS and Android and our TV Apps for ROKU, Amazon Fire, Google TV and Apple TV. How BBB Processes Complaints and Reviews. This was basketball. Disclaimers of Warranties and Limitations on Liability. They refuse to respond to me and refund me for unauthorized charges. The NFHS Network proudly covers 27 different sports at all levels. The NFHS Network is a PlayOn! Thank you for watching the NFHS Network and have a happy new year.
Support Contact Info - NFHS Network SBP Support On behalf of the NFHS Network I'd like to apologize for your experience so far. Additionally, I asked very directly if NFHS Network had proof that I did not cancel the service on 5.15.22. Sports company. The arbitrator(s)' award will include a reasoned opinion. To help schools manage the challenges caused by COVID-19 for the 2020-2021 school year, we'll share even more of the revenue earned with each Annual Pass purchase. I wish I had checked Complaintsboard.com first. Sports: GoFan | NFHS Network | rSchoolToday | VNN. I paid $10.99 for a 1-month subscription in May so I could watch my granddaughter's volleyball game. NFHS Network has no restrictions on assignment of these Terms. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete, or current. I emailed again and ask to speak with a real person. The NFHS Network is the leader in streaming Live and On Demand high school sports. You should see this reflected in your account in the next few days. This is an outright lie! I have yet to formally get their response to this question which speaks loudly. We do not represent or guarantee that your use of the Service will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. I signed up for the service and it did not work as advertised, Read full review of NFHS Network and 4 comments, Even though I cancelled my subscription 18 months ago, this company has continued to charge me monthly, NFHSNetwork apparently set up a continuing subscription and when I found out about tried to contact the company, I live in ***, my son in ***, ** with his mom, On February 5, 2022, I subscribed to NFHS Network to watch the *** Cheer Competition in ***, Ordered subscription for 2019 season and cancelled through the website once season ended, I was unknowingly charged for 10 months from NFHS for a high school sport streaming subscription service, I purchased a subscription-based product (streaming service) on 5.14.22, This service provider offers a 30 Day Satisfaction period at sign-up, I had ordered an account to watch my son's basketball games during Covid in 2021, I started an account with NFHS to view sports from home during Covid, On August 22 nd, 2021 I was charged $69.99 for a years subscription, I sent this email to them today:I created an account to watch my schools state tournament in March and cancelled the account afterwards, I signed up in for NFHS Network in March to watch a couple high school lacrosse games, I recently noticed a charge for $9.95 on my credit card statement this month for NFHSNTWRK, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Again messages saying the camera is malfunctioning, picture locking up and not streaming when everything else in the house is working fine. In no event shall NFHS Network be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that NFHS Network shall use reasonable efforts which are consistent with accepted practices in its industry to resume performance as soon as practicable under the circumstances. Please contact Production Support for any questions related to hardware, software, or production questions in regards to broadcasting. I have been engaging with a *** via email on both 7.27.22 and 7.28.22. On August 22 nd, 2021 I was charged $69.99 for a years subscription. Also, a full refund on your subscription purchase of $85.59 was processed back on 11/22/22. You agree that we may make communications available to you by posting them on the Website or sending an email to the email address you provide to us that is associated with your account, or both and that such communications, as well as notices, disclosures, agreements and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us. Please note, however, that subscription fees are fully earned upon payment and may not be cancelled or refunded. The subscription was cancelled but the automatic withdrawal from my account kept going. However, we have cancelled your auto-renewing subscription going forward. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The method of payment is a source I don't often use. Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Contacting Us - NFHS We provide the Service for use only by persons located in the United States. You can contact us by phone at: (800) 776-3462, or by fax at: (317) 899-7496. 2990 Brandywine Rd STE 300 Atlanta, GA 30341-5529, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? i would like a refund for every month billed. Unreliable livestreams showing technical difficulties message on screen. If you opt out of the dispute resolution provision, that opt out will remain in effect if NFHS Network modifies this section in the future or you agree to a new term of service under these Terms of Use. Watch high school sports live and on demand on the new NFHS Network ROKU App.
How to cancel NFHS Network subscription Availability: The availability of live and on demand content will change from time to time, and from device to device. This comment was posted by a verified customer. Save time and get away from your desk to run your programs. Each State High School Association adopting NFHS sports rules is the sole and exclusive source of binding rules interpretations for contests involving its member schools. We tried their service and only received a dark, extremely pixelated, still image with no audio. Your fans can stream events on any device, from wherever they are. State rules interpreters may contact the NFHS for model rules interpretations. My fault then, we do have an account listed under that other email address provided. Called numerous times again just to get the automated message that they had surpassed *** call volume (at various times on different days) and no one was available via phone.
All sales are final and non-refundable. Ordered subscription for 2019 season and cancelled through the website once season ended. I live in ***, my son in ***, *** with his mom. You agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Service. The only time I ever purchased anything from NFHSNTWRK was in May when I purchased a streaming event to watch my daughter run at the Nebraska State Track Meet. I logged in to my account on *** and it showed that I had not current subscriptions. I replied to that email with a laugh along with a lengthy description of my consistent issues and disappointment with the organization. For all questions regarding difficulty viewing, inability to find a specific event link, technical issues within a broadcast, trouble subscribing, billing questions, etc., please contact customersupport@nfhsnetwork.com or 877-978-2311.
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