Overview

Our refund and returns policy lasts 30 days for The Skritcher Skratcher and Spanker, and 14 days for the ALL Towel Racks and Bundle Packages. If 30 days for The Skritcher and/or Spanker have passed since your purchase, we cannot offer you a full refund or exchange. If 14 days for any Skritcher Towel Rack have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@TheSkritcher.com.

Sale items

Regular priced items may be refunded. Sale items may be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@TheSkritcher.com we will provide you with further instructions on where to return the items purchased.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please contact us at Contact@TheSkritcher.com for questions related to refunds and returns.

Refund policy

IN GENERAL

Thank you for choosing The Skritcher® brand. We hope you are happy with your purchase. The Skritcher® has strict Quality Control system. We do our very best to guarantee the quality of our products. However, if for any reason you are not completely satisfied with the product you bought, then The Skritcher® Team will provide you with a straightforward warranty service and handle it in the easiest way possible. Please see below about the specific terms.

WARRANTY

Duration:

30 days after receiving : Skritcher Skratcher and/or Skritcher Spanker

14 days after receiving ANY Skritcher Towel Rack or Bundle Package

 Service:

• For day-to-day product usage problems that can be solved directly through instructions, we provide dedicated Customer Support to assist you in solving the problem.
• For product quality issues or functional problems that require additional accessories or parts to solve, we will reissue the parts you need + provide dedicated Customer Support to assist you in solving the problem.
• For problems where the product cannot be used normally and cannot be solved by any of the above methods, we will arrange a refund or exchange for you after contacting you and confirming your warranty qualification.

Following Conditions Are Excluded from The Warranty Qualifications :

• Products without sufficient proof of purchase from our official sales channels
• Unauthorized opening of the product shell or products that have been repaired by a third party
• Products that are man-made damaged (aggressive usage, violent removal, water, etc.)
• Damage caused by product abuse (including non-compliance with product manual)
• Products lost or stolen
• Products whose warranty qualification have expired
• Non-quality issues
• Free products
• Damage from external sources

Return & Refund Policy

Refund before Shipping

We can offer you an unconditional refund if the items are not shipped, just contact our customer support team and provide your order number.

30-Day Return for Refund after Receiving the Ordered Item(s)

1. All returns for refund must be postmarked within 30 days (14 days for All Towel Racks and Bundle Packages) of the date the item was delivered to the designated shipping address.
2. When contacting our customer support team, we will require valid proof (such as an order number) that the product was purchased through our official sales channels, as well as photos/videos that demonstrate product quality issues.
3. The returned items must be in good condition with all original tags and labels attached, all parts & accessories included, no man-made damages, and shipping costs prepaid.

Reissue for Missing Parts

Please contact us within 14 days after receiving the items with valid proof of purchase from our official sales channels, our support team will send you the missing parts.

*Any discounts or coupon codes you used at the time of purchase will become invalid after the refund*

WAYS TO OBTAIN CUSTOMER SUPPORT

1. Contact our customer support team at Contact@TheSkritcher.com with valid proof of purchase from our official sales channels and the product serial number, describe your problem in as much detail as possible (if there are pictures or small videos, it will be more convenient for our support staff to help you solve the problem). We will reply you within 2 working days (excluding weekends and holidays; there may be a slight delay in peak sales season)
2. After receiving your message and confirming your warranty qualification, our customer support team will provide you with corresponding services according to your specific requirements. If the conditions for exchange or return are met, we will provide you with the return mailing information to assist you in the next steps.
3. After receiving your return and checking the condition of the item, we will process your return/refund/exchange. From receipt of your item, please give us at least 7 days to process your return. We will notify you via email once the process is finished.
4. Once the 30-day (or 14 day for All Towel Racks and Bundle Packages) refund/replacement window closed, we cannot offer you a full refund or exchange.