We are one of the Heritage Hotel in Georgetown Penang, Malaysia. Just a stone's throw away from Komtar. Since my flight arrived early in the morning and I needed to start my virtual meeting immediately, Ms. Katherine demonstrated excellent and agile support in promptly preparing my room with all the necessary meeting needs. JEN Penang Georgetown by Shangri-La - Tripadvisor Free WiFi, Private suite more than half an hour to give us a room that we already checked in to! This offer qualifies for earning Shangri-La Circle Points. So to you all, thankyou. Friendly staff. Tea/Coffee maker The private bathroom includes shower facilities, a hairdryer and free toiletries. We asked them to ensure that their colleagues are well aware of this when we go for our breakfast the next time. What's the area around JEN Penang Georgetown by Shangri-La like? Have a leisurely stroll to over 20 exciting street arts and . A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. Fees and deposits are subject to change and might not include tax. Hotel Jen is actually located in a brilliant position. The hotel features large bay windows that provide views of the city and offers a buffet breakfast. There are no reviews that match your filters. Unfortunately, the apartment was fully booked. Available in all rooms: The lounge ( sofa) was extremely hard and uncomfortable. All of the staff were excellent and very welcoming. . What food & drink options are available at JEN Penang Georgetown by Shangri-La? Refrigerator What is there to do at JEN Penang Georgetown by Shangri-La and nearby? Leave us your email and an agent will offer you the best option according to your search. Other facilities include a salon and business centre. Enjoy your stay in George Town. Limited free parking is available on a first-come, first-served basis. They are also applicable regardless of the sentiment of the comment. I ordered meet goreng mamak through the room service for buka puasa. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. Is airport shuttle service offered by JEN Penang Georgetown by Shangri-La? Guests will be asked to pay the following charges at the property: We've listed all charges provided to us by the property. The hotel has easy access to the UNESCO heritage, city centre and next to several shopping centres. Stayed at the Beach hotels on most of our visits, and this is the 2nd time we are staying in town (1st time was in Bayview George Town). In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Accompanying child or children must be below the age of 12. Electric kettle Located within walking distance to the heritage site area and all the wonderful street art, There is no live band in the lounge area which was also too brightly lit up. There was a problem loading the reviews. Hotel Jen Penang is located in George Town, about a 20-minute drive from the airport, PEN. Rooms and location are great! Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. It tastes good but no way I could finish the big portion served. The hotel staff are friendly. Cafe Jen's menu consists of international dishes with local influences. Credit card, debit card, or cash deposit required for incidental charges, Government-issued photo ID may be required, One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, Free WiFi and wired Internet access in public areas, Free WiFi and wired Internet access in rooms, Continental breakfast (surcharge) each morning 6:30 AM10:30 AM. The offer is not valid in conjunction with other offers, discounts or promotions. This property accepts credit cards and cash. Hotel is clean and comfortable! The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. JEN Penang Georgetown by Shangri-La in George Town - Orbitz This allowed me to check in smoothly without any delays. Love the provided slippers! All rates quoted are subject to 10% service charge and 6% government tax (SST). You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Plenty shops, supermarkets and restaurants near by!!!! The private bathroom includes shower facilities, a hairdryer and free toiletries. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Ensuite bathroom The customer service manager told us that she will get back to us again. Step out and explore the world-famous hawker food, capture the mesmerizing heritage buildings at the UNESCO or take a selfie with the locally inspired street art. If you want to request something specific, you can do that after you choose your rate. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Prefer old system where we were given one coupon for the entire stay. And then she found my membership number, it seems to me that your membership system was not very intelligent. The staff were friendly and helpful. Penang local government fee of MYR 3 nett per room per night will be exempted for all arrivals until 30 June 2022/For stays from 1 July 2022 onwards the prevailing local government fee is not included in your total room cost and will be collected upon check-out. 28 min drive All rates quoted are subject to 10% service charge and 6% government tax (SST). Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Location is Good! Ideally, we would publish every review we receive, whether positive or negative. Large bay windows provide views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. After a long drive, and having my expectations high for a Shangri-La property, this first impression was incredibly disappointing. Landmark view Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. Own or manage this property? Deposit will be forfeited in the event of cancellation or amendment less than 72 hours prior to arrival. We went over to the recep the next day for the upgrade. The hotel family room is not large but still can accommodate our whole family, and it is comfortable. A tourist tax of MYR 10 per room per night is applicable to all foreign guests . There are no spa services available at this hotel. Nice comfortable hotel in Georgetown with convenient shopping centres nearby. Free WiFi, 28 m Returned to Hotel Jen in May for three nights and booked a club room. Max. Deposit will be forfeited in the event of cancellation or amendment less than 72 hours prior to arrival. Hotel reserves the right to amend the promotion without any prior notice. Learn more about our COVID-19 certifications and updates here. We've been staying here since it was known as the Shang. I went to swim a few times but left disappointed because the barrier prevents me from swimming laps. After reviewing your info well contact you as soon as possible. Nice shower pressure but toiletries were average and towels were thin and coarse. JEN Penang Georgetown by Shangri-La - Tripadvisor JEN Penang Georgetown by Shangri-La Select venue Learn how the Cvent Supplier Network works Magazine Road, George Town Penang 10300 View gallery (2) Overview Meeting Space Guest Rooms Nearby More Overview Chain Shangri-La Hotels Brand Hotel Jen Built 1986 Renovated 2017 Total meeting space 20,107 sq. JEN Penang Georgetown by Shangri-La This property advises that enhanced cleaning and guest safety measures are currently in place. Stay at JEN right in the heart of George Town where you can experience the best of Penang, inside out. 16 reviews #421 of 946 Restaurants in George Town $$ - $$$ International Asian Malaysian. If you're travelling for work, we'll sort the most popular business travel features to the top of the filter menu so you can find them quickly. Terms and conditions of the Shangri-La Circle Programme apply. and WIFI is easy to use As it is locate near KOMTAR, it's easy to access to malls, bus stops and george town heritage. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. If you find a lower rate for this establishment on another website, hurry up and contact our customer service team, through our contact from, in the page's 'Contact' tab. more. ShangriLa Circle Exclusive Member Rate, Exclusive Member Rate for Shangri-La Circle member, ShangriLa Circle Exclusive Member Rate with Breakfast. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Besides, why the TV signal of some guest rooms have not been digitalized?! Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time. Ensuite bathroom JEN Penang Georgetown by Shangri-La We look forward to welcoming you to Penang soon, and to fall in love again with the familiar tastes, sights and sounds of Penang. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. JEN Penang Georgetown by Shangri-La Magazine Road, 10300 George Town, Malaysia - Excellent location - show map 8.4 Very good 2,639 reviews The location and rooms were exceptional. Easy walk around town. Now $77 (Was $217) on Tripadvisor: JEN Penang Georgetown by Shangri-La, George Town. Bar is closed from Wed, May 06, 2020 until Tue, Jun 30, 2020, Sauna is closed from Wed, May 06, 2020 until Tue, Jun 30, 2020, Fitness center is closed from Wed, May 06, 2020 until Tue, Jun 30, 2020, Spa/wellness center is closed from Wed, May 06, 2020 until Tue, Jun 30, 2020, Swimming pool #1: Closed from Wed, May 06, 2020 until Tue, Jun 30, 2020. Please note that cultural norms and guest policies may differ by country and by property. The private bathroom includes shower facilities, a hairdryer and free toiletries. Travelers say the area is walkable and good for shopping. View deals for JEN Penang Georgetown by Shangri-La, including fully refundable rates with free cancellation. We are absolutely depressed with the way this hotel treated us. Will definitely repeat. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Jen Penang Georgetown by Shangri-La - Trip.com During my stay, I have been looking forward to the daily morning breakfast, particularly the slightly moist and springy texture of the fine-grain bread. They offer two hours of refreshments (beer, wine and some spirits) and some simple dishes to enjoy each evening. For reservations or enquiries, kindly contact +604 262 2622 or send an email to fb.hjp@hoteljen.com. American Express, These rooms are designed to accommodate 1 sofa bed only. But please remember there are still some guests still want to watch TV, especially older guests, or who wishes to stay in the room for longer time. Respect the privacy of others. Hotels near JEN Penang Georgetown by Shangri-La, JEN Penang Georgetown by Shangri-La Rooms, Hotels near Hock Lok Siew Biscuit Trading, Hotels near Penang International Dental College, Hotels near Institute of Teachers Education, Hotels near Allianze College of Medical Sciences (ACMS). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Landmark view All Malaysian Nationals and Permanent Residents are exempted. Booking.com does not accept responsibility or liability for any reviews or responses. Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available through room service, A tax is imposed by the city: MYR 3.00 per accommodation, per night, Fee for continental breakfast: approximately MYR 53 for adults and MYR 26.5 for children, Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4), Hotel Hotel Jen Penang by Shangri-La George Town, George Town Hotel Jen Penang by Shangri-La Hotel, Hotel Jen Penang by Shangri-La George Town, JEN Penang Georgetown by Shangri-La Hotel, JEN Penang Georgetown by Shangri-La George Town, JEN Penang Georgetown by Shangri-La Hotel George Town. It is shocking to me that this is the sort of standard that an international hotelier would deem acceptable. There was some confusion on the total bill too (when it mentioned incl taxes but actually still subjected service charges and SST). Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, British Airways Dublin (DUB) to London (LCY) flights, White Plains to Daytona Beach (HPN - DAB), American Airlines Fargo (FAR) to Nashville (BNA) flights, JetBlue Airways Newark (EWR) to College Park (ATL) flights, Wheelchair accessible (may have limitations). Concierge team deserves a mention too. Always nice to "come home" when in Penang. The bar on the second floor was shut with no plans to reopen. Penang International Airport is 17.8 km away. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. KUALA LUMPUR, Oct 5 (Bernama) -- 7-Eleven Malaysia Holdings Bhd's (SEM) 75%-owned subsidiary, Caring Pharmacy Retail Management Sdn Bhd, is eyeing an expansion in the northern region of the . A pillow menu is available. JEN Penang Georgetown by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival. And my room's view was perfect! The rooms are nice and a good size but shows a little age, but perfectly good standard. City view Bad customer experience, broken shower head and focus on penalty on guests, Dear Shangri-la/Jen Hotel manager, I hope this email finds you well. Check the question and answer section to find out more about your potential stay. Conveniently located restaurants include Pinxin Vegan Cuisine, Barista Caf & Casa de Pizzeria, and HYGGE Dining & Bar. 3 Most Expensive Neighbourhoods in Penang | Tatler Asia Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. It is 1,650 feet to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 1,950 feet of the property. Thank you! Joan Singapore Excellent location! Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Rooms and suites at Hotel JEN Penang Georgetown by Shangri-La feature modern Malaysian dcor. Had a nice peaceful and restful stay during the MCO. Overview. Hotel reserves the right to amend the promotion without any prior notice. Just make sure to check this property's cancellation policy for the exact terms and conditions. JEN Penang Georgetown by Shangri-La is home to Cafe Jen, which features local and international cuisine, light fare, and brunch. A children's menu is available. Enjoy your stay in George Town. One child 5 years old or younger stays free when using existing bedding. JEN Penang Georgetown by Shangri-La 4-star family-friendly hotel connected to a shopping centre in Downtown George Town 8.8/10 Excellent See all 1,000 reviews Popular amenities Pool Parking included Free WiFi Restaurant Air conditioning Gym Magazine Road, George Town, Penang, 10300 View in a map Explore the area KOMTAR 2 min walk The staff are all friendly and helpful. Room is clean and well kept. The bed was comfortable (not too soft) and they gave us two pillows for each bed. There is both a bar and a restaurant at the lobby level and a club lounge at the 16th floor. Daily breakfast for 2 adults at Caf JEN. Landmark view JEN Penang Georgetown by Shangri-La is 0.3 mi away from George Town. Daily breakfast for 2 adults at Caf JEN. Enjoy your stay in George Town. Can always cut back to avoid wastage. Review of JEN Penang Georgetown by Shangri-La Reviewed July 5, 2010 We go to Penang yearly for the last 6yrs. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. Overall we love this hotel! The maximum occupancy for Family, Club Deluxe Family, Apartments, Executive Suites, Specialty Suites and Malaysian Suite are 3 adults or 3 adults and 1 child or 2 adults and 2 children. The Penang State Government has implemented a mandatory Hotel Fee (Local Government Fee) of MYR 3 nett per room per night. For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM. Landmark view Things to Do near JEN Penang Georgetown by Shangri-La Courteous staff, modern hotel. JEN Penang Georgetown by Shangri-La 2,682 reviews #25 of 141 hotels in George Town Review Save Share Magazine Road, George Town, Penang Island 10300 Malaysia 011 60 4-262 2622 Visit hotel website E-mail hotel Check In / / Check Out / / Guests Hotel direct offer! The private bathroom includes shower facilities, a hairdryer and free toiletries. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property is part of the Travel Sustainable programme, which means its taken significant steps to make your stay more sustainable. Got our rooms within 10 minutes upon arrival. A pillow menu is available. The staff were friendly and accommodating - allowed us early check-in and the room had all basic amenities. Staff here are exceptional especially Katherine at Front Office and Mariam in the cafe. While await for my home to be fully renovated.. this is heaven breather for me and family.. near fully equipment kitchen w fridge/freezer and washing machine/dryer complete our needs temporary. I found this disappointing and I will likely consider other hotel options in the future as I prefer to have a pool when travelling that you can enjoy and can swim freely. Clean room and comfort bed. - All-day refreshments and light snacks Along with a restaurant, there's a snack bar/deli on site. In addition, guests can give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Parking charges will be reimbursed at hotels front desk counter upon check-out. Second, when I check in, I couldn't remember my membership number, and I gave your staff my registration email address. Free WiFi is available throughout the property. 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