She answered any and all questions we had. Staff was also super friendly and helpful. Local Self Storage Units in Prosper, TX - Public Storage This is a very well run facilityDayvia is a massive asset to Public Storagekind, professional, caring and patient. WebPlano ( / pleno / PLAY-noh) is a city in Collin County and Denton County, Texas. Since Public Storage took over, customer service is gone. As a business owner its hard to want to bring my product here when they have staff like this. We are just minutes away from Amberwood Farms, Gentle Creek, Mustang Lakes, Twelve Oaks, She answered all my questions and was very helpful. Jody assisted me with a dilemma with speed and effectiveness. Subject to availability. Sign up was easy and Jody was great at showing me around and getting everything set up. Tish you are the best. Recently sold our home to downsize and needed to utilize storage between our move due to unexpected delays. Slade was very helpful in presenting our options and ensuring we selected the right amount of space for our move. Public Storage Self-Storage Units at 920 Cook Ln, Highly recommended checking this place out for your storage needs. Here's what you need to know to make the process as smooth as possible. The hours shown on the website do not reflect the actual hours someone is in the office. Public Storage has upgraded our HVAC units and they have remodeled the restrooms as well. Jody helped me tremendously today. Jodi was a dream to work with. The staff is amazing, they are super friendly and willing to assist with any help you may need. Other restrictions, taxes, and fees, including an administrative fee, apply. Poorly designed. Don't worry, online pricing discount will be honored for any rental originating from an online reservation. UPDATE-- I had to make this review a 1 star, Jodi was EXTREMELY unprofessional and rude to my husband. Online pricing available only for online reservations and rentals. Simply cant say enough nice things about her. We did all that, then they charged me for March rent. Very helpful in all our needs. Great Experience. First time renting out a storage space and Ben and Jody have been an amazing help! She was super knowledgeable, friendly and thorough during our interaction. It would be helpful if they put signs with numbers in the hallways much like a hotel does. The staff is amazing, facility is clean, with great lighting (trust me very important), good solid moving carts and huge elevators. WebPublic Storage Self-Storage Units at 1241 Prosper Commons Blvd, Prosper, TX Address 1241 Prosper Commons Blvd Prosper, TX 75078 4.5 112 Reviews Get directions Office Slade was great to work with! Slade was helpful and explained everything. All Storage representative Jody did a wonderful job of guiding us around the facility. Jodie was amazing! This is the second time I'm using the Frontier Pkwy Prosper location and I just want to say that Jody is absolutely fantastic to work with. Your storage needs are unique. The facility is spotless! Not sure about the size you need? Jody was AMAZING! Thanks again Jody for making my experience here at Public Storage a great one. Kelley was the best!! Her expert navigation around the facility provided an easy and quick signing to our perfect unit. Jody did amazing!! We highly recommend anyone thats interested in working with them from an employment perspective and a customer perspective. Please inspect any space before renting. She also help get me set up with all the boxes and packing supplies I needed. Reservation required to guarantee price. Highly recommend this storage! Shes so knowledgeable and passionate about her work and had amazing recommendations for me! We worked with Jody (site manager) at this facility. I was impressed with her professionalism, friendliness, attention to detail, not to mention the exceptional facility she manages in Prosper. Our Benefits. We are very happy with this unit! This was a problem we had before they changed names from ALL STORAGE, so it is something they need to look at. I feel like a true VIP customer :). She took time to listen to my needs and was very patient in showing me the different units so I could make an informed decision. They must hate their customers and not care that they leave. All Storage/Public Storage has been a great experience. Public Storage Not sure about the size you need? She knew her business I could tell right away. Becky helped my family and I above and beyond what I expected. RUDE STAFF AND THEY DO NOT HELP YOU. I had two bad experiences with Jody. Bryan handled me and my frustration very well and professionally. Success to you in all your endeavors there are not many people with your dedicated work ethic. Jody was incredibly helpful today in helping us rent a unit! Offered only on selected units. Actual space sizes may vary from approximate size estimate and reservations do not guarantee unit availability. We visited two places that were closed for lunch and ended up at Public Storage. Jody was great at helping us meet all of our needs for our storage unit. Jody was absolutely fantastic! Definitely will be recommending people here! R Location & Hours Recommended Reviews Would recommend!!! Thank you, Tabatha, for making my storage experience a great one! So thankful we have met you at public storage frontier in Prosper!!! 6 stars. Walked me through the move-in with ease. Public Storage I go in every Sunday to store or pick up things from my space and she is always there with a smile if I ever need anything. The sink and faucet never look cleaned. She also took time to notice our toddlers and ask their names and include them in the process. They are numbered but it's a bit of a maze to figure out. Easy in - easy out. Brand new, clean facility with easy access from Tollway. Bobby has done a fantastic job helping us through our move. Very helpful at getting us switched to a unit that worked better for us. Once you've found the right storage unit, you can lock in your price by making a free reservation. E rental super easy. One of the best Consumer Services business at 8717 N Sam Houston Pkwy E, Humble TX, 77396 United States. She has consistently gone the extra mile to assist, answer our questions and provided exceptional customer service.. She is kind, compassionate, and professional. Great facility. Jody was of great help with acquiring a unit, and the process was quick and easy! Super helpful and responsive. Jody leasing today was the easiest and best experience because she was here and helped my family and I out so much! She was wonderful and extremely helpful. You have made it a lot easier with your cheerful personal care and empathy of our mountainous moving and storage quest. On top of that she got me a great deal too. Jody was terrific and efficient with setting me up with a unit. She was friendly, efficient, and the model of customer service. Please inspect any space before renting. Thank you! Units and bay area are clean and well kept. Customer Service Self Storage Manager Job in Prosper, TX Jody the property manager has been extremely friendly and always asks if we need anything or if we need any help. Very helpful and has the best attitude :), raising the rent with very little notice just 5 months in / elevators going to the 3rd floor are a good inch off and causes the cart to drop half the load. Online pricing available only for online reservations and rentals. Showed me exactly where I needed to go. We were looking for a storage facility and ran across the special that All-Storage - Prosper South was having. HOWEVER, I rate a 3-4 for behind the scenes management - I hope they will listen and improve their technology (internet not consistent), thus making customer relations a sore point -- It would be most beneficial to customers to have an onsite phone number and email vs having to go through an 800 number and not have a response in a timely manner and no follow up. Jody was absolutely amazing so friendly and thorough. Jody was great to work with. Clean, easy access via app. Very affordable rates! Great Customer satisfaction to say the least. If I could give 10 stars, I would gladly do so for the amount of professionalism and expertise Tish has. Phone icon Once you've found the right storage unit, you can lock in your price by making a free reservation. She made us feel right at home, explained how everything worked, and gave us a nice tour, showing off the unit sizes. Thank you! She was very knowledgeable with the necessary information needed. Very dissatisfied. She helped us found the unit for us! The facility had a great promotion. When we went to move things in today, our code wasn't working. Highly recommend!! Located the perfect units for efficient loading and unloading of storage. Doesnt do what they say and had to make multiple calls to have them fix their error. Haven't been late on ONE single payment. Jody has been so very helpful and thoughtful! Please, please stay away. You can even leave your car locked inside and they STILL DO NOTHING ABOUT IT!! I stopped in to see about renting a unit, we are moving soon and downsizing so we need some storage for items we dont have room for. Tabitha and Jody are an awesome team. We kept it as we were slowly going through their items. Hassel free and the hours of access are really convenient. Ive now rented two units from this location and I am more than happy with the service! I explained my need for a closer unit and she was more than happy to help. The climate control area is truly climate controlled. Everything is very nice and clean here and easy access. Kelly is great asset for public storage , she is detailed , kind and passionate to help the customers !! Jody was just outstanding in going above and beyond in keeping me informed about my reserved space. Had an amazing time conversing with Jody. Seamless process. Great place. Thank you for such a smooth transition. The registration to payment process was seamless and she was very helpful in suggesting additional products I would need to make my moving items into the unit seamless and convenient. Tim and Kandi are awesome. I will not be renting from Public Storage and encourage others not to rent from Public Storage. Jody is awesome. (May 10th Update, I was just informed that my rate is going up $50 per a month! She helped me set up two units next to each other. Poor customer service, of the 4 times Ive been to access my things, Ive been turned away twice due to broken/malfunctioning doors. She made my moving easier by guiding me. Woobies Shoes LLC CEO. Subject to change. Toured the building with me and then offered me insurance + any packing supplies. Kelly was great, she walked me to the unit and told me the best entrance to use to get to my unit the quickest. Kelly was awesome! The gentleman that helped me was very helpful and courteous. She is watchful & keeps the facility clean. She helped me get into a storage unit that fits all of my needs. :). One of the clean and secured storage I have seen, with good care for the customers. Close to home! Jody is amazing! This storage facility is extremely clean and we have made multiple trips to it the past couple of weeks. Jodi was very helpful, and I really appreciate her help. It is very clean Storage unit! Jody if you read this know that I really hope you can find a place in your heart to control your anger and provide great customer service. Great experience during a stressful time so thank you for making this part so easy and pleasant! Wonderful service, Jody was very helpful, kind and nice. Terrible Location and Service! Online pricing available only for online reservations and rentals. Jody was very informative and friendly. We have rented two storage units at this particular W Frontier Pkwy Prosper Public Storage. I really hate writing bad reviews, because I never want to jeopardize a persons job but I feel in my heart I must give this feedback. She also helped with the drivers and coordination on move day. Pricing subject to change. You took your time with me and explained everything. She is really excellent and help you to get the unit you need! Alyssa was amazing! Cars/trailers often blocking each other in. Oops! Helped me understand everything completely through and was super friendly. She was friendly and joke with me about the change of Texas weather and how our things will be safe and protective. This location is amazing! She then told me she wasnt showing me the unit. Jodi took the time to thoroughly explain how to get in and out of this unique building, and I'm so glad she did, because I would have been lost otherwise! Here's what you need to know to make the process as smooth as possible. Tish provided such amazing customer service. Ive driven to this office 3 times to return a lock for a refund and no one has been in the office and the doors to the office is locked, during hours they should be open. Right at six months of having my storage unit they increased my bill by 80% without notice. Jody was amazing and extremely helpful . Ive used other storage facilities over the years and this one has been by far the bestunits are clean, modern and new. We are so glad that we decided to store with them. I would definitely recommend anyone looking for storage to go see Gaither!! That is not the case. See contract for full details. The property manager, Jody, had already taken care of everything for me prior to me ever setting foot on the property! She was super friendly, knowledgeable and we will definitely recommend this location. Slade answered my call and professionally handled the gliche and provided me excellent customer service to finish my transaction. We spoke to Public Storage Rep Jodie she was soo patient and helpful. Jody has gone above and beyond to make us feel welcome. Jody has helped me immensely in getting ready storage units I needed close together and working with me to keep my peace of mind when I was so distraught. Shes a Keeper! I can understand a $10 or $15 increase but $50? Web20 Cheap Storage Units in Prosper, TX (from $21) Reserve Now! Im just happy that Jody has made this moving experience less stressful for me. Excellent Customer Service. This could have saved my the trip to uhaul and made my move easier. Thank you so much!!! Easy experience getting a storage unit! Alyssa was very helpful and went beyond normal to accommodate us. See what fits in different storage unit sizes, R. Steve Folsom Elementary families looking to declutter can store everyone's recreational gear in a, If you are expecting a new member of the household, clear out space with a, Orion Prosper Lakes residents and others sharing an apartment nearby can store duplicate furniture in a, Homeowners around Rock Hill High School who are planning to remodel can store five rooms of furnishings in a. Prosper Public Storage has climate controlled and outdoor storage solutions to fit a wide range of needs. This faculty is so clean. WebFind a self-storage unit at the Public Storage facility near 920 W Frontier Pkwy, Prosper, TX, and pay just $1 for your 1st month's rent for a limited time only. Thanks Jody! Promotions good for new customers only. Office was very clean and clutter free. We are return clients. Her expertise and attention to detail were impressive, and I felt confident in her abilities. Again I appreciate Jody so very much. The Bomb! I was able to go in and look at units for the perfect size! Location is good but her attitude was shocking. If you've never rented self storage before, we're here to help. I called and they said the claim was denied and Id have to speak to a supervisor to find out why. Subject to change. Earn $14.00 Per Hour. We were mad and the managers were very unhelpful. See what fits in different storage unit sizes, Storage units in Prosper are located between Prairie Crossing and Worthington Way, just west of State Highway 289/N. She is so helpful and got us a great deal. To make things even easier, when I no longer needed my unit, I simply let Jody know and everything was handled via email. Walked me through the units and all to make sure I got the best one for my needs definitely recommend this public storage location! PUBLIC STORAGE Many thanks to Jody at the Frontier Prosper location. Trish was no help and gave the customer service line. See contract for full details. She made our first AND second storage unit a breeze. When my initial unit was leased online, she quickly suggested another alternative that worked perfectly for my situation. Kandi made it easier for me on my moving process. Jody is professional, kind and on point! I was asking questions about pricing and she would not answer the my questions. They have a genuine interest in their clients and potential clients that takes priority over any attempts to push or sell a product. I would absolutely recommend to everyone in the area. Highly recommend this location because of his customer service. Other restrictions, taxes, and fees, including an administrative fee, apply. BDM. Wonderful staff and very knowledgeable with products and services. Super helpful! Moving out on the 1st and they're still charging me for the ENTIRE month of November. Subject to availability. This is a very clean facility. Great customer service. Tish (who called herself the manager but I seriously doubt she is because she could not understand what prorated rent was) is an absolute liar. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. Such a shame as the outside of the building looks very nice but inside there are insects everywhere trash in the hallways. Pricing subject to change. Jody gave great customer service today! Head down to American Airlines Stadium to catch the Mavericks play basketball or the Stars play hockey, but first take in the panoramic views from Reunion Tower in downtown Dallas. Other restrictions, taxes, and fees, including an administrative fee, apply. Very clean, well-lit, and secure entry. This place is FABULOUS. Definitely recommend this location and Jody! Great staff, very helpful! Prime location. Offered only on selected units. Not available on transfers or additional spaces. Limit one offer per household. Slade was awesome, he answered all my questions and very helpful in getting everything setup. Love this place, Jody was very helpful very knowledgeable Thanks, Jody was great, very friendly and helpful!!! Find the customer highest rated self-storage units in your area for climate controlled, indoor and outdoor self storage Great experience, Jody is always so friendly and helpful! about 1 month ago I came by to put some thing into my unit and noticed a bunch of crickets in the hallways as i walked in.. as I opened my storage door I saw several crickets inside my unit! I dont like the 9pm close time but the prices are competitive. She definitely made it easier when looking into the storage unit! Jody said all prices can be see online. After Jody's presentation I knew this is the storage solution for my family. Jody is the best!She answered all my questions and took the time to explain it all. Other restrictions, taxes, and fees, including an administrative fee, apply. She addressed all my concerns with ease. Not available on transfers or additional spaces. I wish I had a Jody at my company! Raised my rent after less than 6 months. I would invite you to ask for Jody for great service . Quick and easy process and she was very efficient and helpful with her work. She was such a pleasure to work with! GO. Great place to come they had me in and out with a new unit as fast as possible make sure to get helped by Jody she did a great job I will be back to get another unit forsure. The units are very clean and easy to access. Thank you! Not sure about the size you need? She was very patient enough to transfer to bigger unit. Jody is extremely helpful and friendly and has made the experience worth it. Thanks. I left a message, no return call. Office: 9:30 am-6 pm Mon-Fri 9:30 am-5 pm Sat Friendly and easy move in with Slade. Thanks Slade! Reserve and check UPS Store Promotion: Subject to change. Location is convenient, too. Mia has been great to work with!!! If I could give zero stars I would. She showed me the layout and showed me the different options for units. Thanks again, Jody! So I told her I really needed to see it to make a decision. Highly recommend this facility. Jody made sure everything went smoothly on move day. LOVE the drive in feature, that sold me for sure. I asked Jodi when I got to property, and she said she could refund the lock, fee, no problem! Thank you so much Public storage and Tabatha. They treat the customers horrible. Limit one offer per household. Dyman was also very easy to work with and his customer service skills are superb. Top notch in customer service. Jody is excellent and walked me to the unit I needed to rent.